IT Process Outsourcing
WHAT IS “IT” PROCESS OUTSOURCING ?
In the ever-evolving landscape of information technology, businesses often find themselves grappling with the challenges of managing complex IT processes while striving to stay competitive in their core operations.
This is where our IT Process Outsourcing (ITPO) services come into play, offering a strategic solution to alleviate the burden of internal IT management.
By outsourcing IT tasks, a company can reduce expenses associated with hiring and training staff, maintaining infrastructure, and managing day-to-day operations.
Additionally, outsourcing allows businesses to tap into a pool of specialized professionals who bring expertise in specific technologies or industry practices.
This not only helps in getting high-quality work but also enables the company to focus on its core competencies while leaving IT-related tasks to dedicated experts.
Experience Best IT Process Outsourcing Services
Why Choose Us ?
Proactive Risk Management
Our proactive risk management strategies anticipate and address potential challenges, ensuring a resilient and secure IT environment.
We take a preventive approach to minimize downtime and safeguard your business against unforeseen disruptions.
Continuos Improvement Initiatives
Embracing a culture of continuous improvement, we consistently refine our processes, technologies, and methodologies.
This commitment ensures that your organization benefits from ongoing enhancements, staying ahead in the rapidly evolving technological landscape.
Dedicated Support Teams
Our dedicated support teams are available around the clock to address your queries, concerns, and issues promptly. With a responsive support structure, we aim to provide you with a seamless experience and peace of mind regarding your IT operations.
Robust Quality Assurance
Our stringent quality assurance practices guarantee the delivery of high-quality solutions. From code reviews to comprehensive testing processes, we prioritize quality at every stage, ensuring that the final deliverables meet or exceed industry standards.
Transparent Communication Channels
Transparent and open communication is a cornerstone of our service. We keep you informed about project progress, milestones, and any potential challenges.
This ensures that you are always in the loop and can make informed decisions regarding your IT initiatives.
Comprehensive Compliance Framework
We adhere to a comprehensive compliance framework, ensuring that our services meet industry-specific regulations and standards. This commitment to compliance minimizes legal risks and demonstrates our dedication to ethical business practices.
Strategic Partnerships
Our network of strategic partnerships with leading technology providers enhances our capabilities. Through these collaborations, we gain access to advanced tools and resources, further enriching the value we bring to your organization.
Focus On Innovation
We foster a culture of innovation, encouraging our teams to explore creative solutions that drive business growth. By choosing us, you align your organization with a partner that actively seeks opportunities to leverage emerging technologies for your competitive advantage.
Employee Training And Development
Our commitment to excellence extends to our teams. Regular training and development programs ensure that our professionals stay abreast of the latest industry trends and technologies, guaranteeing that your projects are handled by skilled and knowledgeable experts.
Proven Client Success Stories
Explore our portfolio of successful client collaborations and case studies. These success stories showcase our ability to deliver tangible results, providing you with confidence in our capabilities and a preview of the positive impact we can have on your business.
Experience Best IT Process Outsourcing Services
Your Comprehensive All-In-One “IT” Tool Kit
Scope of Work
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Gateway Devices & Activities
- Latest Firmware upgradation
- Implicit policy logs analyzing to insure unauthorized access protection
- IN and OUT traffic logs and login incidents
- Resources utilization analyzing
- Port traffic analyzing and policies
- Open port analyzing to ensure access security
- Physical health checkup and report
- VPN tunnels & SSL performance & verifications
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Network Activities
- Hardware health check of network components other IT infrastructure
- Health check of LAN (including switches, routers, network printers) to avoid any unexpected downtime.
- Ensure all switches & routers are updated with its OS and security patch updates
- Switches VLANs Management & Troubleshooting
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Wireless Network Activities
- Analyzing health status of all Access points including controller
- Firmware upgradation if required via web or through controller
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Antivirus Activities
- Verifying all machines are with antivirus installed.
- Top threat detection sources and scan failure logs*
- Patch update of Antivirus Software.
- Communication logs to the server for endpoints to insure seamless updating.
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Servers Activities
- OS Patch updates ensuring no vulnerability bugs
- Verifying Logical partitions including RAID array for storage
- Resources utilization analyzing
- Verifying Hard Disk Health status
- Amber alerts for Hardware level
- Open port analyzing to ensure access security
- Endpoint Protection logs, updates and process
- Firmware upgradation for Storage, BIOS, ILO, RAID controller etc.
- Health check of Virtual servers (Check virtual server file server and its reliability).
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Data Storage for NAS / SAN Activities
- Analyzing physical status for any amber hardware alerts
- RAID array health status analyzing
- HDD health status analyzing through storage controller software
- Upgradation of DSM and Storage firmware updated if necessary
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Data Backup For Servers Activities
- Analyzing storage on backup repository
- Product level patch and add in updates once released by the Manufacture
- Verifying health & storage space
- Verifying of backup schedules & successful data backup
- Offline backup for critical servers to eternal HDD to insure data safe in rest*
- Restoration test and reporting*
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Microsoft 365s
- Admin panel management
- Basic routine checks for the domain & other functionalities.
- Adding / Removing users
- Troubleshooting & escalation to Microsoft Support if required
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Domain & active directory
- Troubleshooting as an when required
- Profile creation / deleting
- Data Sharing policies
- Assigning rules & policies for data sharing as per requirements
- Monitoring timely manner for errors
- Basic checks or basic training to admin to maintain authentications in active directory
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IP Telephone System
- Patch upgradation with latest version available
- Open port verification for security purpose and basic security check.
- Adding or removing users
- Call routings as per requirements
- Enablement of features which are available in the system
- Troubleshooting as an when required
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Power Backup – UPS
- Network smart UPS application configuration & alerts verification.
- Battery check for power backup.
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Computers (Desktop, Workstation, Laptop)
- Operating system patch management & updates
- Verifying all machines are with antivirus installed
- Microsoft Office patch upgrades
- Routine troubleshooting as required
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Cloud Solutions
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
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Software Level Tech Support
- Limited troubleshooting, standard software technical support and troubleshooting includes like:
- Windows operating system & Mac operating system
- SQL server standard & Microsoft exchange
- PDF writer or reader & AutoCAD
- Microsoft Office & Antivirus
- Microsoft Office 365 limited basic support
- VMware & Hyper-V
- Veeam and any other backup software’s.
